Emergency Contact Number
If your Internet Banking Access Password is no longer secure you can immediately disable access by Contacting Us.
What is iNetBank?
Our online Internet Banking facility, iNetBank, assists our members in conducting their banking transactions and gaining information on their accounts.
Features include:
- Gaining account balance
- Display transaction details
- Print statements
- Transfer funds within your membership
- Transfer funds to other memberships (subject to authorisation)
- External Funds Transfer
- View loan, term deposit, payroll details
- Obtain interest earned details
- Redraw advance payments on loans
Information for first-time users
How Do I Register For iNetBank?
You may arrange access to iNetBank by completing a simple form. Once we've received your application we will establish your access and contact you to advise you of your ability to use iNetBank.
Can I Change The Access Password?
Yes. The system will require you to change your Access Password the first time you use Internet banking. The access code must be a minimum of 4 characters and can be a combination of the numbers 0 - 9 and/or letters A Z. Access codes are NOT case sensitive.
You can change your access password at any time and is recommended that you do so on a frequent basis for your own security. You can change your access password while logged into Internet banking under Membership Details.
Information for everyone
What If I've Forgotten My Access Password Or It Does Not Work?
You must notify the Credit Union that your access password is not working or you have forgotten your password. We will issue you a new password after we have performed the appropriate identity checks.
How Do I Transfer To Other Accounts within the Credit Union?
You can transfer funds within your own membership once you have been given an access password. If you wish to transfer funds to another membership within the credit union this can be undertaken within Internet Banking.
Can I Transfer Funds To Another Financial Institution?
Yes. You can transfer funds to an external party within iNetBank.
Is BPAY Available Through iNetBank?
Yes. BPAY is available through iNetBank.
Can I Print A Statement Through iNetBank?
Yes you can.
Are There Any Associated Fees?
We do not charge members for using the Internet Banking or the External Transfer facilities.
Internet Browser Tips
Things you can do to make your Internet browser run more effectively are:
For Internet Explorer users:
- Click on the "Tools" menu from your browser toolbar, then click Internet Options.
- Click on the "General" Tab, you will find the "Temporary Internet Files" section. Click on "Delete Files", then OK.
For Mozilla Firefox users:
- Select Tools > Options
- Open the Privacy panel and click the Cache tab..
- To clear the cache immediately, click the Clear Cache Now button at the bottom of the Cache tab.
This will remove all files in the Cache/Temporary Internet Folder that slow the running of your Internet Browser. In addition to the above, if you have a Windows-based system, you should run Windows Scandisk and Disk Defragmenter regularly. Both can be found at: Start>>Programs>>Accessories>> System Tools.
Errors - Root Certificate
As of 7th January 2003, users of older internet browsers may encounter a dialog box indicating the root certificate has expired. You will be able to continue browsing, but you will not be using the latest secure technology. The following browsers will support the most recently issued Global server certificates:
- Microsoft Internet Explorer 5.01 (build number 5.00.2920) or later
- Netscape Navigator & Communicator 4.6 or later
To check the version of your current browser, go to the 'Help' menu and select 'About'.
More information on this issue and instructions on how to download the root certificate can be found at: http://www.verisign.com.au/custsupport/rootrollover/
Note: To upgrade your version of Internet Explorer or Firefox
Microsoft Internet Explorer
Go to the Microsoft Download Centre at http://www.microsoft.com/downloads/search.aspx?displaylang=en and search for your Internet Explorer for your operating system
Mozilla Firefox
Go to http://www.mozilla.com/firefox/ to download the latest version of Firefox
Security
To ensure that there is no unauthorised access to your membership:
- Access will be locked after 3 incorrect attempts at logging in to iNetBank
- The access password that you are issued on registration will only be valid for 30 days; after this time has expired you will need to register again
- After 90 days of inactivity from last successful log in your access will be deleted and you will need to register again
- Please notify and change to your address and contact details immediately
- Examine your periodical statement immediately upon receiving it to identify and report, as soon as possible, any instances where the Internet Banking service has been used without your authority
- Check your last log-in details which will appear on the Introduction page every time you log into the iNetBank and notify us immediately if the last log-in details are incorrect.
- If your account becomes locked, it will then be necessary to contact us to request that your Internet Banking access be reinstated.
- Read our Online Security section for more information
Download our Internet Banking Conditions of Use
Want to know more?
Note: this documents is provided in .pdf format and require version, 4.0 (or later) of Adobe Acrobat Reader. You can download Acrobat Reader by clicking on the "Get Acrobat Reader" button below.
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